Support
Something not working, or a zone that looks wrong? Write to us and we'll help.
In the app: Account › Contact support. That email already includes your app version and phone model.
Common questions
The app doesn't notice zones when the phone is locked
Open Settings › Apps › ON THE LIMIT › Location and choose Always. With "While Using the App", iOS stops sending GPS to the app once it's in the background. Also check that Background App Refresh is on.
Why doesn't the app show my speed before a zone?
On purpose. ON THE LIMIT only measures inside average-speed zones, because that's where the average matters. Outside zones it saves battery and shows how far the next zone is.
How accurate is the average?
The app measures the same way the section does: distance driven divided by time, from the first camera to the last. Phone GPS can drift in tunnels, under trees or with a weak signal, so treat the average as a guide, not as the official measurement. If the GPS signal is lost for 10 minutes, the zone ends as "not completed".
Why was my zone cancelled?
If you turn off the zone road before the last camera, the pass can't be measured, so the app cancels it. A zone also only starts at its first camera. Joining the road in the middle of a section isn't counted.
How do I see the average on CarPlay?
Press START before you drive. The live zone average appears as a Live Activity on CarPlay, on the lock screen and in the Dynamic Island.
A zone is missing or in the wrong place
Email us the road and the place (a nearby town is enough). We update the zones in app updates.
How do I cancel my subscription?
Settings › [your name] › Subscriptions › ON THE LIMIT › Cancel Subscription. Cancel at least 24 hours before the end of the trial or period to avoid the next charge. You keep access until the period ends.
I bought a subscription but the app says I'm not subscribed
Open Account › Restore purchases, signed in with the same Apple Account you bought with.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds ourselves.
What happens to my data?
Your location and zone reports stay on your phone. We don't run servers that receive them. Read the privacy policy.